General conditions for renting cottages and flats
What rules apply when I book a cottage or flat?
The responsible agency is:
S - 36010 Ryd
Tel: +46 (0)459 860 86
We are obliged to ensure that:
- you receive written confirmation of your booking,
- you receive documentation and details of where to pick up the key in good time, but not necessarily more than 30 days before the agreed day of arrival,
- you are informed of any important changes concerning your booking,
- you may use the cottage/flat from 3 pm on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed.
- If you are not satisfied with the cottage/flat, you should contact your landlord (houseowner) See below.
To think about before making a booking:
The standard: A holiday home is often different to your own home. The interior furnishings can be both old and modern. Crockery, glassware and cutlery could be of different kind. Not sufficient number of wardrobes and storage spaces. Bedrooms are often small and not always divided by a door.
The hot water tank could be of a smaller size, which means if a lot of people are showering one has to wait a while in between showers.
Outside: In and around holiday homes (country homes) in summertime one has to be prepared for more flies, wasps and other insects than other places. We cannot be held responsible for any cobwebs indoors or ants outside in the garden. If however there is an unusual amount insects, please report immediately, and maybe they can be eradicated. We are also not be held responsible for activities outside our boundaries, for example: road works or such likes.
When does my booking become binding?
You and we are bound by the lease as soon as we have confirmed you booking and you have paid the booking fee (or all the rent).
When should I pay?
If you booked earlier than 60 days in advance the booking fee is SEK 500/week. The booking fee should be paid within 10 days of the date on which we sent the confirmation to you. It will be deducted from the rent. The rest of the rent should be paid no later that 60 days before the agreed day of arrival.
If you booked later than 60 days in advance, all the rent should be paid at the latest within 10 days from the booking date.
What happens if I don't pay on time?
If you don't pay the booking fee on time, we have the right to cancel your booking. I you fail to pay the rent this is counted as a cancellation on your part and in that case the rules for cancellation apply.
What are the rules if I want to cancel?
You can cancel verbally or in writing to us. We are obliged to confirm your cancellation in writing.
If you cancel more that 40 days before agreed arrival, you do not need to pay more than the bookingfee.
If you cancel 40 days or later before agreed arrival, you will have to pay 90% of the rent.
If you have already paid more than you are obliged to, the difference will be reimbursed by the party to whom it was paid.
If we manage to rent the cottage/flat to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a administration fee of SEK 500.
What are my rights?
If we do not provide the cottage/flat in the promised condition or at the right time, you are entitled to cancel the lease. Instead of cancelling the lease, you may demand reduction of the rent. If you have any complaints they should be communicated to your landlord as soon as possible, preferably within 3 days from the day of arrival. Any defects which occur during your stay should be reported immediately, so that we have the opportunity to rectify them.
You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession. The fee for changing the reservation is SEK 500.
What are my obligations?
You must take good care of the cottage/flat and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party.
You must not use the cottage/flat for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat or in its grounds than you stated on booking.
You must clean properly before you depart. I you fail to do so we will do the cleaning at your expense. You will have to pay a deposit of SEK 500-1000 for cleaning upon arrival, which will be returned to you on your departure day, after the cottage/flat has been inspected and the cleaning approved. You may also pay for a final clean priced at around SEK 500-1000
War, natural disasters, strikes, etc.
You and we have the right to depart from the lease if the cottage/flat cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat.
What happens if we don't agree?
Tell us about any complaints immediately. Bear in mind that your chances of obtaining redress may diminish if you delay in making your complaint. If we don't agree, you can contact Allmänna Reklamationsnämnden. (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers.
Self-Catering: The tenant brings own bed linen/towels or hires from the landlord. The tenant cleans the property or buys a final cleaning service.